Customers chasing for updates
The team is working hard, but nobody has a reliable answer.
Talk to us →VERTEX OMNIA · CONNECTED AUTOMOTIVE INTELLIGENCE
The problem you see
isn't always the problem you have
A customer chasing for an update may look like a communication problem. A vehicle waiting in the workshop may look like a parts problem. A rejected claim may look like a warranty problem. The cause may have started somewhere completely different.
Omnia is Vertex's automotive intelligence environment — designed to connect evidence across aftersales, expose the causes behind operational symptoms and help people make better decisions.
EVIDENCE · INTELLIGENCE · DECISION · ACTION
CUSTOMEROwners · Drivers · Fleets
PARTSInventory · Pricing · Supply Chain
OPERATIONSRetailers · Workshops · Performance
WARRANTYClaims · Compliance · Audit · Risk
EVBattery · Safety · Fleet
OEMsProduct · Technical · Recall · Policy
SUPPLIERSComponents · Data · Quality
DISTRIBUTORSDistribution · Logistics · Availability
Service & Customer
Saka Desk AgentVCX PulseVertex ServiceVertex Auto360Vehicle IntelligenceVCX Pulse AnalyticsVCX VoiceService Intelligence Agent
Parts & Commercial
Parts IntelligenceVertex ResupplyLanded Cost CalculatorIncremental Sales CalculatorParts Consultancy ReportsPerpetual Parts Stock CheckComparative PricingVertex Parts Hub
Warranty & Governance
Warranty Labour Rate IntelligenceVertex ConsilioVertex TrackPointVertex VeritasWarranty Policy AssistantWarranty Intelligence AgentVertex DriveLotus Concierge Governance Dashboard
Strategy & Intelligence
Omnia BudgetVertex ConsilioKnowledge Upload ToolVertex HorizonStrategic EngineAdministrationLeadership AgentVertex Insight AI
People & Capability
Vertex AnimaVertex CampusVertex ScriptaService Advisor CertificationVertex VerakaDiSC Profile AssessmentRole Competency ReviewTraining Executive Overview
EV, Battery & Mobility
EV Safety InspectionBattery Health MonitorVehicle VOR & Delivery PassportBattery IntelligenceFleet Intelligence AgentMobility & VOR ControlThermal ScanBattery Passport Audit
VERTEXOMNIACONNECTED INTELLIGENCE
JANOROLE-AWARE INTELLIGENCEHuman-facing decision support
CONNECTED AFTERSALES INTELLIGENCE
DOES ANY OF THIS SOUND FAMILIAR?
Good people.
Bad information. Too many workarounds
The visible problem is often the final symptom of something that started earlier — in data, process, ownership, systems or communication.
Vehicles waiting for parts
“Backorder” tells you there is a problem. It does not tell you what to do next.
Technicians searching for answers
Experience is being used to compensate for incomplete technical information.
Warranty money at risk
Speed without strong evidence, validation and traceability can simply move risk downstream.
Parts capital in the wrong place
Cash is sitting in stock while the workshop waits for something else.
Managers chasing the truth
Different systems, spreadsheets and departments produce different versions of the same operation.
These are not always six different problems. They can be six symptoms of the same disconnected operating model.
OMNIA LOOKS BEYOND THE SYMPTOM
One operational problem can cross an entire business
A weakness early in the journey can become a completely different problem by the time the customer feels it.
01Customer books
→ 02Vehicle data incomplete
→ 03Advisor works with uncertainty
→ 04Diagnosis needs interpretation
→ 05Part identification uncertain
→ 06Repair stalls
→ 07WIP increases
→ 08Customer chases
→ 09Team reacts
→ 10Trust falls
FIXING THE FINAL SYMPTOM DOESN'T FIX THE CHAIN.Find the cause. Not just the symptom.
CONNECTED AUTOMOTIVE INTELLIGENCE
From fragmented evidence
to a decision you can defend
Automotive businesses already generate enormous amounts of operational evidence. The challenge is that it lives in different systems, belongs to different teams and arrives at different times.
What do we actually know?
What is the evidence telling us?
What requires attention — and why?
What happens next, who owns it and how do we know it worked?
Missing evidence stays missing.Assumptions are identified.AI supports reasoning.People retain decision authority.
ONE OPERATION · FIVE INTELLIGENCE DOMAINS
Different questions.
One connected view
Each domain addresses a real operating problem. Together they help expose how decisions in one area affect the rest of the aftersales operation.
Parts Intelligence
Find the cash, risk and opportunity already sitting in your inventory. Stock health, demand, ageing, working capital and recovery priorities.
Explore Parts Intelligence →Warranty Intelligence
Make faster decisions without losing control. Evidence quality, claim risk, process adherence, reimbursement and audit exposure.
Explore Warranty →Customer Intelligence
See what the customer experiences — and what caused it. Journey friction, communication, downtime, repeat contact and retention risk.
Discuss Customer Intelligence →Operational Intelligence
Turn workshop activity into operational visibility. WIP, repair progression, diagnostic friction, dependencies, capacity and performance.
Explore Advisory →EV & Mobility Intelligence
Turn emerging vehicle complexity into usable evidence. Battery condition, EV decision support, fleet intelligence, mobility and VOR.
Explore EV Intelligence →THE HUMAN PROBLEM
Your best people should not be
the integration layer
When systems do not connect, people connect them.
THEY CHASE·THEY RE-KEY·THEY CHECK·THEY CALL·THEY BUILD SPREADSHEETS·THEY REMEMBER THE WORKAROUND
JANO · IN DEVELOPMENTTHE HUMAN INTERFACE TO OMNIA
Intelligence that understands your role
Jano is the developing agentic intelligence layer within Vertex Omnia — designed around the decisions automotive people actually make and the evidence relevant to their responsibility.
Dealer PrincipalWhat requires my attention today?Parts ManagerWhere is working capital trapped?WarrantyWhich claims need evidence before submission?Service AdvisorWhat could prevent this repair progressing?Workshop ControllerWhere is today's workflow at risk?OEM / Regional ManagerIs this a retailer issue or a network pattern?
COACH. NOT CHATBOT.
Meet Jano →WHY CONNECTION MATTERS
Disconnected systems create workarounds
create inconsistency.
creates uncertainty.
weakens trust.
makes delay more painful, price harder to justify and retention more fragile.
CONNECTED EVIDENCE→CLEARER DECISIONS→CONSISTENT ACTION→BETTER CONTROL→GREATER CUSTOMER CONFIDENCE
BUILT FROM THE REALITY OF AFTERSALES
Not designed from a whiteboard
Omnia is being developed from real automotive operating experience — examining the points where customer experience, workshop operations, parts, warranty, systems, people and commercial performance collide.
The challenge is often context and visibility, not simply more data.
Manual workarounds can hide structural problems while increasing dependency and cost.
Departments can optimise their own activity while the ownership journey still breaks.
Faster processing without evidence and traceability can move risk rather than remove it.
Unclear parts, timing, history or ownership makes confident communication harder.
What looks like a site issue can be evidence of a wider operating-model problem.
PUBLIC CAPABILITY · PROTECTED METHOD
See what Omnia can do.
Not how it is built
The public experience shows the business problems Omnia addresses, the domains it connects and the principles governing its use. Vertex's underlying methods, rules, prompts, orchestration, data structures and technical architecture remain proprietary.
FROM EVIDENCE TO ACTION
Four steps. One accountable decision
- 01
Evidence
Establish what the records support and what is missing.
- 02
Intelligence
Interpret the pattern and test competing explanations.
- 03
Decision
Agree the response, authority and evidence gates.
- 04
Action
Assign ownership, check progress and validate the result.
VERTEX OMNIA
What is your aftersales operation
trying to tell you?
The symptoms are usually visible. The cause often isn't. Vertex combines automotive operating experience, technology and intelligence to help organisations find where performance is being lost — and what to do about it.
Parts · Warranty · Customer · Operations · EV & Mobility